Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
Are the diamonds and gemstones certified?
Yes, every piece of jewelry from Carat Sutra India Pvt Ltd comes with an authentic laboratory certificate from renowned institutions like GIA, IGI, or BIS Hallmark to ensure quality and purity.
What are your shipping charges and delivery timelines?
We offer free insured shipping across India. Domestic orders are typically delivered within 5-7 business days, while custom-made pieces may take up to 15 business days.
Do you offer a Buy-Back or Exchange policy?
We provide a lifetime buy-back and exchange policy on all our jewelry. The value is calculated based on the prevailing market rates of gold and stones, minus making charges and taxes.
Can I customize a design?
Absolutely. We specialize in bespoke jewelry. You can share your vision or a reference image with our design team, and we will craft a unique piece tailored to your specifications.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and offer EMI options through select banking partners for a seamless checkout experience.
How do I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website. Alternatively, you can request a physical ring sizer or visit our studio for a professional measurement.